We certainly didn’t anticipate all the issues we would encounter during the Wi-Fi Project for Ocean Pointe Condominiums at Key Largo. We submitted our RFP response the same day Hurricane Irma hit the Florida Keys last fall. We weren’t sure if we should be happy once we won the bid.
It is typical to allow for unforeseen events and circumstances, but not to the extreme that we faced with Irma. Of the five buildings and 240 condos, there was hardly a one that avoided either direct wind damage or water intrusion.
The black mold started growing within two days, which required specific months-long remediation. Termites were discovered, which required tent extermination. Power was out, generators had to be brought in and shared, elevators were not functioning, and power to the equipment room was always an issue.
These were a few of the everyday challenges our installation team faced throughout the project. Ocean Pointe is now more beautiful than ever after the cleanup.
We are happy to report that while things were not always perfect, GX2 and Ocean Pointe teams approached all issues as partners and focused on delivering great Wi-Fi to the homeowners and guests of Ocean Pointe.
Don Stafford, one of the Ocean Pointe Project Leaders, commented, “The fact that it was a successful installation given all the issues, speaks to the tenacity and strength of the GX2 team. I was very impressed with how knowledgeable the team was and how easy they were to work with. They would follow through on promises and would take the time to get it right.”
While we don’t wish to go through that degree of challenge with any install, we appreciate that we can come out of it with a strong partnership with a great customer like Ocean Pointe.