About

Superloop Wi-Fi – formally GX2 – designs, installs and supports
Wi-Fi network solutions for Hotels, Resorts, Student Hospitality, Youth Hostels, Serviced Apartments, Schools…

…wherever there’s a need for high performance Wi-Fi networks.

We then provide 24x7x365 guest and user support.

20 years of connecting customers to the Internet
5 Offices in 5 Countries
Over 50 staff
Over 8 Million people per year connect to the Internet
Software development Centre in Denver, Colorado

GX2 – SUPPORT AND SUPERLOOP OVERVIEW

GX2 Technology PL was founded in 1997 as an internet and phone card provider to international travelers in Australia (known as Global Gossip). In 2009 GX2 moved into the full hospitality sector as an HSIA Managed Service Provider. November 2017 saw GX2 and its subsidiaries being acquired by Superloop Ltd, an ASX listed company (ticker SLC).

GX2 now operates as an integrated business unit of Superloop with a complete focus on the APAC region and has taken over the management of all Superloop Wifi MSP services acquired in Superloop acquisition of Big Air Ltd. To this end our number of guests served has nearly doubled in calendar 2018.

The GX2 24/7/365 NOC is located in Surry Hills, Sydney and we have engineering and CRM staff in Superloop offices in Melbourne, Perth, Brisbane, Taupo and Nadi Fiji. We will be adding engineering and customer support to our Singapore and Hong Kong offices in 2019

We currently support networks in:
Australia (All major metro areas plus remote sites such as Ayers Rock Resort Campus and Elements of Byron and numerous Civeo mine camps)
New Zealand
PNG
Fiji
Samoa
Vanuatu

GX2 has currently in excess of 450 networks under management, 35 dedicated APAC staff (non-administration) of which 22 are fully qualified network engineers. We have an exceptional knowledge of managing truly remote sites.

We pride ourselves on well designed, well installed and good quality networks that allow our clients peace of mind. We really do understand the hospitality mindset and are well known for our committed work ethic and ability to own any guest or client problem.

About Superloop

Superloop’s vision is to be the most trusted enabler of connectivity and managed services in Asia Pacific.

The Group owns and operates over 670 km of carrier-grade metropolitan fibre networks in Australia, Singapore and Hong Kong, connecting more than 275 of the region’s key data centres and commercial buildings.

Superloop has constructed a core network in Singapore connecting major data centres, key enterprise buildings and cable landing stations. The network includes a low-latency, diverse loop to the Singapore Stock Exchange (SGX) for secure, real-time data transactions. It is continually expanding with further diverse connections to strategic sites being constructed.

In Hong Kong, Superloop has established a 110 km fibre optic network to initially connect 30 strategic sites including the Hong Kong Stock Exchange data centre. The Company has constructed TKO Express, the first submarine cable to connect the traditional carrier hotels located in Chai Wan on Hong Kong Island and the data centre campus located at Hong Kong Science and Technology Park’s Tseung Kwan O Industrial Estate on the mainland, providing much needed physical diversity and a low latency path between Hong Kong’s major finance and technology hubs. TKO Express is the world’s largest fibre core count subsea cable system.

Superloop also owns and operates an advanced, large-scale fixed wireless broadband network, including more than 300 wireless PoPs, delivering business-grade services at speeds up to 1Gbps.
Submarine cable infrastructure provider, SubPartners, will expand Superloop’s trans-Australian and international capacity, giving the Company ownership of international submarine cable capacity as a member of the INDIGO consortium which is constructing the INDIGO West cable system (Singapore to Perth) and the INDIGO Central cable system (Perth to Sydney).

Superloop+ provides a diverse range of ICT services to small-to-medium enterprises, government, retail, mining and education customers across Australia. Services include communications, network infrastructure, Cloud-based solutions and managed services.

GX2 provides fully managed on property IP network capability as well as fixed wireless and fibre internet services for hotels, student accommodation sites and mine camps.
The segment also includes CyberHound, a provider of cyber safety solutions to primary and secondary schools.

For more information, visit: www.superloop.com

 

    Our services include:
  • Design and implementation of robust, fast, Hospitality-grade
    Wi-Fi and Ethernet switching.
  • Liaison with, and technical management of any IP-based vendors
    that need robust, secure access to the IP network.
  • We’ll arrange the most appropriate ISP or work with
    yours.
  • A customised captive portal for guests that can include
    Analytics and Customer Engagement.
  • Web-Based Tools to proactively monitor, manage and provide
    alerts.
  • Our own 24x7x365 call-centre staff.

 

    Superloop Wi-Fi has offices in Sydney, Melbourne, Newcastle and Brisbane in Australia, Singapore, Hong Kong, Taupo in New Zealand and Nadi in Fiji.

To discuss how we may be able to help you please contact us here